Customer Reviews

Rated 5 out of 5 based on 10 rated reviews.
  • JS
    ...I am pleased with the cost and professionalism of the agency.

    “The ladies at Brookson Insurance are great to work with no matter what your question or issue. Heather Gibson is a one of a kind insurance professional. If she cannot save you money over what your current policy premium is she will not write your policy. In many cases she has a policy that will work since she represents Erie and several other companies. It does not cost to ask for a review and it may save you money. Brookson Insurance writes my commercial insurance and I am pleased with the cost and professionalism of the agency.

  • RM
    ...I wouldn't go anywhere else for my insurance needs.

    “I have been doing business with this agency for several years now and I can not say enough good things about how they handle my account. I have a large flooring company, and I will admit we can be a very needy bunch. Every time we do a job we have to proof of insurance so we can get paid. Every one of course has to specific to the customer we are working for at the time. Heather, Lynda, and Nicki are right there and never hesitate to help us out. There are times this request is an after thought, and they get them to me same day. These Ladies are awesome and I wouldn’t go anywhere else for my insurance needs. Thank you Ladies!”

  • BH
    Amazing service + incredible rates!

    “Amazing service + incredible rates! Nikki always goes above and beyond to assist us with whatever we need.

  • BH
    Amazing service + incredible rates!

    “Amazing service + incredible rates! Nikki always goes above and beyond to assist us with whatever we need.

  • Heather Rodriguez Profile Image
    Brookson insurance is so kind, caring, and honest.

    “Brookson insurance is so kind, caring, and honest. They make me feel like I matter, not just my money. Heather, the owner, even turned us away the first time we quoted with her because she said our price with our old agency was too good! I don’t know how much more honest and insurance agent could be than that!!!!

    If you want an agent that you can trust from start to finish, then you definitely need to give them a call!!!!

    Update for transparency’s sake: I know work for Heather Gibson because she is awesome! I did not work for her when posting my original review, it was solely based on my experiences with her as a customer. The honesty and kindness of this agency is what tempted me to work for them. I’m happy that I took the job. It is wonderful to work for a business that you can believe in what they are doing.”

  • LS
    ...staff are top notch!

    “Heather and her staff are top notch!

  • AN
    ...refreshing & helpful to do business with...

    “Heather the owner is amazing! Its so refreshing & helpful to do business with a person who is invested in their customers and truly cares. She & her staff helped me find the best rate & coverage for my small business, home & auto. Thank you for your patience & willingness to go the extra mile with customer service!”

  • Mohammad Mayyaleh Profile Image
    The cheapest insurance in town .. they make everything easy
  • KS
    They have made the insurance process easy!

    “Excellent! They have made the insurance process easy! Heather works tirelessly to meet her clients needs daily (even nights/weekends)! Consider her when shopping for insurance-she will let you know if she is competitive in the market for your needs!”

  • CG
    Thank you for being so amazing and making a hard situation easier, Brookson!

    “I cannot say enough good things about this office. We switched to Brookson from Farmer’s about two years ago due to cost and several ill handled incidents with Farmer’s. This past week our two year old twins flooded the upstairs bathroom. Within thirty minutes of calling Brookson, they sent out people to start drying out the water damage. Connie from Brookson called us twice throughout the day to check in, see if we had any questions and if we were pleased with the work so far. We had a claim number within an hour of calling as well and an adjustor the next day. Thank you for being so amazing and making a hard situation easier, Brookson!”